FAQ

How can I track my orders?

We will send you a tracking number once your order is shipped.

How long will it take for my order to arrive after I make payment?

Generally, items are received in 7 days. For some highly saleable products, we ship from the manufacturer itself and will take about 14 to 21 days.

What are the payment methods available?

You can use Paypal or other major Credit Cards like Visa and Mastercard.

Can I pay using Paypal without a Paypal account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. Well, you really DO NOT need one. However for ease of use, go ahead and create one.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Please send us an email right away at shopping@toolsies.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged received, we will require photo proof of the affected order for us to investigate and review before a decision is made for returns.

2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.